Terms and Conditions

Please read carefully before purchasing our services.
All prices mentioned below are exclusive of VAT.
In this document:
• The term “iWebground” refers to iWebground, registered with the Chamber of Commerce under number 78596351, specializing in web design, online advertising (activeit-74101), and communication and graphic design.
• The terms “you”, “your”, or “he/she” refer to you, our customer, or anyone using our services.
These terms and conditions (the “Terms”) apply to the use of iWebground’s website, mobile application, products, and services. Please read these Terms carefully and contact us if you have any questions.
iWebground (hereinafter referred to as “iWebground”) is registered with the Chamber of Commerce in the Netherlands.
The original version of these Terms is written in Dutch. Translations in other languages are provided for your convenience only. In the event of any inconsistency or discrepancy, the Dutch version shall prevail.
These Terms become effective on the date you first use and/or register on the iWebground website. Please note that the Terms may be updated from time to time.
These Terms and your agreement to use our services remain valid until further notice.
If you do not understand any part of these Terms, you may request a copy in Dutch, Arabic, or Persian.

General Terms

1- iWebground will commence website design for the customer only under the following conditions:

  •  The customer accepts the price via Klarna. In this case, the customer does not need to pay until the website/webshop is completed and online. Once the project is live, the customer has 14 days to make the payment.
  • If Klarna rejects or does not approve the customer for any reason, the customer must pay 30% of the total price upfront before the design process begins. The remaining balance is due upon completion of the design.
  • If the customer is based in the Netherlands, owns a company registered in the Netherlands, and provides us with their Chamber of Commerce (KVK) number, they may pay only €10 upfront. The remaining balance is payable after the website design is completed.
  • The standard timeline for website design is 7-10 days, provided the customer supplies iWebground with all necessary content and images. If the required materials are not provided on time, the design process may take longer.
  • If the customer requests iWebground to design the website on their own hosting platform, please refer to section 17.3.
  • By “web design,” iWebground refers to:
    • Designing website pages (text with images)
    • Adding social media links to the website
    • Creating a business email
    Note: This does not include additional functionalities, such as creating a booking page, photo gallery, or any other features not specified in the plan. Additional functionalities will incur extra charges.

 

2- The customer must provide iWebground with all necessary content (text and images) required for the website. iWebground may use photos from its own gallery or from non-copyrighted sources, subject to the customer’s approval. Customers may accept or reject the photos provided by iWebground.

 

3- For copyright compliance and clarity regarding customer requirements, the content provided by the customer (as described in #2) must:

  • Be submitted as digital text (e.g., Word document, PDF, or typed email)
  • Not be handwritten, recorded on video, or provided via screenshots
  • Be in the desired language for the website.
  • iWebground reserves the right to refuse any text, image, or other material submitted by the customer if it contains copyright issues.

 

4- The customer is fully responsible for the quality and copyright compliance of any images they provide to iWebground for use on their website.

 

5- iWebground offers free weekly “frontend updates” as part of each plan during the first year. After the first year, the customer can select the number of frontend updates when renewing their domain and hosting.

  • If the customer requires additional frontend updates beyond the included amount, these will cost €20 (excluding VAT) per page or update.
  • Adding new functionalities to the customer’s website will incur additional charges based on the type of upgrade or modification requested.
  • If the customer wishes to transfer their domain from iWebground’s server to another server, this is possible only after full payment of the web design price. Once the payment is complete, the customer is allowed to transfer their domain to another server.
    Note: The transfer process will be done using an EPP code, which iWebground will provide to the customer. However, transferring the website’s content must be carried out by the customer themselves, as iWebground does not offer content transfer services.

 

6- Our server supports only secure SSH for transferring website databases to another server. No files, including content or databases, will be provided during the transfer. This is due to the use of MariaDB encrypted with InnoDB storage.


7- Once iWebground completes the website design, the customer has 14 days to request changes. After this 14-day period or once the customer approves the website to go live, any further updates or changes will be subject to the terms outlined in section #5.

  • Each design plan includes a limited number of pages and categories. If the customer requires more than the plan allows, additional costs will apply.
  • Logo design is not included in the web design package. However, iWebground can provide basic logos free of charge. These logos are not custom designs, and the customer is under no obligation to accept them.
  • iWebground will provide up to 5 free logos only after the customer has paid the full web design price or made the first installment of their monthly payment.
  • Customers are welcome to supply their own logo for use on their website.
  • iWebground will provide the customer with a selection of pre-designed website or webshop templates (applicable only in specific plans) before starting the design process. The customer must choose one of the provided templates. iWebground will then create the customer’s website or webshop based on the selected template, replacing the placeholder images and text with the customer’s content.
    Note: If the customer cancels the agreement after the design is completed, they will be required to pay 50% of the total design cost.
  • Adding new sections that are not part of the pre-design template will incur additional costs. The charges will vary depending on the type of addition.
  • If the customer wishes to have a custom design instead of selecting a pre-designed template from iWebground:
    • The customer must provide a detailed design, either as a PowerPoint presentation, a drawing on A4 paper, or a reference link to another website.
    • The starting price for a custom design is €850, with the final price depending on the complexity of the requested design.
  • The customer must be clear and specific about their design requirements. If the customer requests a complete redesign after iWebground has finished the original design, an additional fee will be charged for the new design.
  • All offers sent to the customer are valid for 30 days from the date they are issued.

Renew domain and hosting plan

8- The yearly renewal price (which includes domain, hosting, and updates) depends on the design package selected by the customer.

9- Customers will receive two email reminders regarding yearly renewal:

  • The end date of renewing a domain is 30 days before expire day, after that a redemption will apply to renew cost. redemption fee is 150 euro.
  • The first email will be sent 30 days before the domain expiry date.
  • The second email will be sent 7 days before the expiry date.
  • If the customer fails to pay the renewal fee by the expiry date, all data, including the website design, emails, files, and other related content, will be automatically deleted by the server. iWebground is not responsible for any loss of data in such cases.
  • If the customer makes a payment after the yearly renewal date has passed, they will receive a refund within 7 days.

10- If the customer decides to renew the domain name after the expiration date, a redemption fee of €150 will be added to the yearly renewal costs. In such cases, the website and emails can be recovered, but this option is only available within the first 7 days after expiry. Beyond 7 days, email recovery will no longer be possible.

11- If the customer decides to retain the domain name only (without hosting or web design) after the renewal date, the cost may be up to €50.

Webshop services

12- iWebGround will provide the customer with a shop moderator’s username and password, granting access to the control panel for adding, removing, and editing products. Additionally, iWebGround will supply a video tutorial explaining how to manage products within the webshop.

  • If the customer requests iWebGround to upload products to the webshop, the customer must follow the guidelines outlined in section 11.3. iWebGround will charge €3 per product for this service.
  • To ensure accuracy, the customer must provide product details clearly and consistently. Each product should be included in a single file (PDF or Word document) or a single email. Each file or email must contain the following information:
    • Product name
    • Price
    • Description
    • Pictures
    • Category
  • In cases where the payment gateway rejects the customer’s webshop, iWebGround will first identify the reason and attempt to resolve the issue. However, iWebGround does not guarantee approval and will not be held responsible for rejections by the payment gateway.
  • iWebGround will set up one payment method for the webshop at no additional cost. The customer may choose the preferred payment method. If the customer requires additional payment methods, iWebGround will charge €50 per additional payment method.
  • Payment methods such as iDEAL (Netherlands) or local payment systems, including PayPal, may incur fees. iWebGround does not share or receive any portion of these fees.
  • If the customer requires more product categories than those included in the standard plan, iWebGround will charge €2 for each additional category.
  • iWebGround will set up one shipping method for the webshop free of charge. Additional shipping methods will incur a €50 fee per method.

Second Language

13- iWebGround offers two methods for adding a second language to your website or webshop. The customer can choose between the following options:a. Google Translate Method
• This method uses automatic translation provided by Google Translate.
• The cost is €25 per language (one-time fee).
b. Redesign Method
• This method involves creating a customized design for the second language.
• Pricing varies based on the number of pages and the complexity of the website.

iWebGround Link and delivery

14- All websites and webshops created by iWebGround will include a small signature link at the bottom of the site, reading: “Design by iWebGround”. This link will remain on the website for one year as part of all design plans.

  • After one year, the link can be removed upon the customer’s request, free of charge. If no request is made, the link will remain on the website.
  • If the customer does not wish to have the iWebGround link displayed from the beginning, the link will be removed. However, the customer must then pay the regular price for their design plan.
  • If the customer removes the iWebGround link without permission and without paying the regular price for the design plan, iWebGround reserves the right to suspend the website/webshop. 
  • If the customer wishes to remove the iWebGround link permanently, they must pay the regular price for their design plan. The link will then be removed, and the website will be reactivated.
  • If the customer wishes to keep the iWebGround link, they must pay a €50 penalty. The website will be reactivated, and the link will remain in place under the active pricing plan.
  • To remove the iWebGround link from the website, the customer must meet the following requirements:
    1. Obtain official permission from iWebGround.
    2. Provide proof of payment for the regular design plan price.


15- For any chosen plan, the customer will receive the following:

  • Control Panel Access: Username and password for the website/webshop control panel, enabling content updates. No other control panels are provided.
  • Business Email: An email account (e.g., info@yourdomain.nl) with username, password, and login link.
  • Limitations:
    FTP, SSH, or other shell accounts are not provided.
  • Our system does not support third-party control panels such as cPanel, DirectAdmin, domain control panels, or host control panels, as iWebGround is not a hosting provider.


16- If the customer requests back-end access, they must complete an electronic signature to confirm the request. Once completed, iWebGround will provide the back-end username and password. However, the following conditions apply:

  • The free update plan will be canceled, meaning the customer will be responsible for making any changes to the website themselves.
  • If the customer requires assistance from iWebGround after obtaining back-end access, they will be charged for any services provided. This policy exists because iWebGround does not collaborate with third-party back-end users on any website.This decision is final, and there is no rollback option for reverting to the free update plan.

 

17- Any licensed products included in the website design are valid only on iWebGround servers. If the customer moves the design to another server, these licensed products will no longer be valid.


18- WordPress Dashboard Restrictions
Websites built using WordPress do not include options for “plugins and settings” in the dashboard, even for back-end accounts. This is because iWebGround only uses the core framework of WordPress and not the full WordPress system.


19- Responsibility for Design Modifications
iWebGround is not responsible for any damage caused by the customer, such as altering the design, removing parts of the website, modifying the code, or changing the front page using any account. Fixing such issues will incur an additional fee, typically amounting to half the original cost of the website as paid by the customer.

 

20- Backup Responsibility
Once the customer receives the admin/shop manager username and password for their website, it becomes the customer’s responsibility to manage and take backups of their website. iWebGround does not provide backup services as part of its standard offerings.


21- Backup Services
iWebGround offers optional weekly backup services, performed every Sunday at 12:00. The cost of this service is €25 per week and must be requested by the customer.



21- Extra Costs and Payments
Additional costs for services such as extra products, updates, new functionalities, advertising services, mobile apps, or other features not included in the original web design plan must be paid upfront. These extra costs cannot be paid in installments. iWebGround will only proceed with the requested service after receiving full payment.


22- Website Design on Customer Hosting
iWebGround can design a website hosted on the customer’s own hosting platform. However, if the website’s functionality fails in the future, the customer must contact their hosting provider for support.


23- Domain and Hosting Limitations
iWebGround does not provide domain pointing via Nameserver or DNS Records, nor does it offer domain-only or hosting-only services. This is because iWebGround is not a hosting company.

Instalment Payment

Installment by monthly invoice:
24- Monthly Installment Plans

  • For customers on monthly installment plans, iWebGround will send a monthly bill to the customer’s email address.
  • The customer has one week from the date of receipt to pay the bill.
    18.2. Late Payments (Customers in the Netherlands)
  • If a customer located in the Netherlands fails to pay the installment within one week, iWebGround will send a warning email allowing an additional 3 days to make the payment
  • If the customer still does not pay within this period, Article 18.7 will apply, and the installment plan will be canceled. The customer must pay the remaining balance of the plan in full.
  • iWebGround will issue only one warning email. If the customer delays payment a second time, iWebGround will suspend the website. To reactivate the website, the customer must pay the overdue installment and a €35 administration fee.


25- Late Payments (Customers Outside the Netherlands)

  • For customers outside the Netherlands, the same warning and payment procedure applies.
  • If the customer fails to pay within 3 days of the warning, Article 18.8 will apply, and the installment plan will be canceled. The customer must then pay the remaining balance in full.
  • Ownership During Installment Period
    • Until all installments are paid in full, the domain name and hosting will remain under iWebGround’s ownership.
    • Once the installment plan is fully paid, iWebGround will transfer the domain name to the customer’s official ownership.
  • Additional Charges for Installment Plans
    • A €15 fee will be added to the total cost of the chosen plan for customers using the installment payment method.
    • B The maximum duration forinstallment plans is 10 months.

 

26- Failure to Pay for one Month

  • If a customer fails to pay installments for 1 consecutive months, iWebGround reserves the right to remove the customer’s hosting and business email accounts from its servers.
  • iWebGround will not be held responsible for any loss of data in the web space or business email accounts in such cases.

 

27- Transfer Code and Refund Policy

  • iWebGround will not provide the customer with a transfer code until the monthly installment plan is fully paid.
  • Once the transfer is complete, iWebGround will not issue refunds for any remaining months or days of service.


28- Non-Payment Policy (Customers in the Netherlands)

  • If a customer in the Netherlands fails to pay for iWebGround services, including design fees or installment payments, by the due date, iWebGround will engage debt collection agencies (incassobureau) to recover the outstanding balance.
  • Such customers will be deemed “non-trusted” by iWebGround.
  • For non-trusted customers, all future services will be offered on a pre-paid basis. This means the customer must pay in advance before any services are provided.

 

29- Non-Payment Policy (Customers Outside the Netherlands)

  • If a customer outside the Netherlands fails to pay for iWebGround services, including design fees or installment payments, by the due date, iWebGround will grant an additional 14 days for payment.
  • If the payment is not made within this time frame, iWebGround will suspend the customer’s website until the payment is received.
  • To reactivate the website, the customer must pay the overdue amount along with an administration fee.
  • Additionally, such customers will be deemed “non-trusted” by iWebGround, and no future collaboration will be possible between iWebGround and the customer.

 

 

Installment by monthly direct debit


30- Direct Debit Installment Policy

  • iWebGround offers a maximum of 10-month installment plans via direct debit.
  • The following collector IDs are used for direct debit transactions:
    o NL08ZZZ502057730000
    o NL35DEUT7029560465
  • Before we start designing your website, we require an upfront payment of 30% of the total project price. The remaining 70% of the project cost can be paid in easy monthly installments over a period of 10 months.

31- Direct Debit Process and Chargeback Policy

  • iWebGround will initiate direct debit transactions 30 days after the start of the plan.
  • If a direct debit transaction fails, is canceled by the customer, or is returned as a chargeback, the customer’s bank will impose a fee on iWebGround (ranging between €15 and €50). iWebGround will pass this cost to the customer, along with an administrative fee.

32- Failed Transactions
If a direct debit transaction fails due to one of the following reasons:

  • Insufficient funds in the account.
  • The customer cancels the transaction.
  • The customer initiates a chargeback (return booking).
    The following process will apply:
    1. iWebGround will notify the customer and allow 7 days to pay the installment amount plus a €35 administrative fee.
    2. If the payment is not made within 7 days, the monthly installment agreement will be canceled. The customer will be notified via email, WhatsApp, or text message.
    3. If the customer still fails to pay within an additional 3 days, the website will be suspended and removed from iWebGround’s servers after 30 days.

33- Chargeback Penalty

  • Customers enrolled in a direct debit installment plan must not reverse or chargeback transactions initiated by iWebGround’s collector ID.
  • If a chargeback occurs, a penalty of €48.80 will be added to the monthly installment amount as a chargeback fee.

Monthly PayPal Direct Debit Installment Plan

34- iWebGround offers a maximum of 10-month installment plans through PayPal direct debit.

35- Payment Process and Policy

  • iWebGround will initiate direct debit transactions from the customer’s PayPal account at the start of each month (on the first day of the monthly billing cycle).
  • If a PayPal direct debit transaction fails, is canceled by the customer, or is refunded, the customer’s website will be immediately suspended until the installment is paid.
  • An additional €10 administrative fee will be charged on top of the regular monthly installment for the affected month.


36- Late or Missed Payments

  • If the customer fails to pay the monthly installment via PayPal on time, Article  (for customers located in the Netherlands) or Article  (for customers outside the Netherlands) will apply, depending on the customer’s location.
  • In such cases, the customer will be marked as a non-trusted customer, and future services will follow the policies outlined for non-trusted customers.

Non-trusted customer

37- If the customer is deemed a non-trusted customer and iWebGround has recovered the outstanding balance through a debt collection agency (incassobureau), any future services requested by the customer will only be provided on a pre-paid basis.

Domain and Email Services

38- If the customer purchases a domain name from iWebGround and wishes to use email services without opting for web design, the customer must pay for the email services and renew the domain before using the email account(s).


39- Domain Name Refund Policy

  • Domain names purchased through iWebGround are non-refundable, even if the customer decides they no longer want to keep the domain.


40- Domain Transfer Policy

  • After the initial registration of a domain, it can be transferred to another registrar only after a waiting period of 120 days.

last update 01-08-2020
iWebGround kept the right to update the condition based on new situation.